GENERAL RENTAL AND CANCELLATION CONDITIONS

 

Reservations

These rental and cancellation conditions apply to reservations and agreements regarding the holiday homes of Le petit domaine de Touffailles in Touffailles, France. 

 

In these general rental conditions, the term “tenant” is understood to mean: the person who concludes a rental agreement with us regarding the rental of the holiday home.

 

These conditions apply regardless of your (prior) reference to any of your own conditions or to other general conditions. We reject all general conditions to which you refer or which are used by you.

 

Agreements deviating from these general conditions are only valid if agreed in writing.

 

Article 1. Reservations

We only accept reservations from persons who are 18 years or older. Reservations by persons younger than that age are also not valid. We reserve the right to refuse a reservation at any time – without giving reasons.

 

After you have made a reservation, you will receive a confirmation from us within five days, the rental contract and the general rental and cancellation conditions. The conditions described in article 2 apply to payment of the invoice.

 

We request that you check these documents for accuracy and report any inaccuracies to us immediately.

An agreement is concluded between you and us at the moment that we have confirmed the reservation to you. The agreement concerns the rental of the holiday home for recreational use, which is by its nature short-term pursuant to article 7:232 paragraph 2 BW.

 

We advise all our guests to take out travel/cancellation insurance for the holiday.

 

Article 2. Payment and cancellation conditions

• Payments must be made by bank transfer;
• The reservation is only final once the deposit has been paid. You must pay 30% of the rental amount (deposit) of the invoice amount within 48 hours of the invoice date. The remaining invoice amount of 70%, the deposit, the mandatory costs for final cleaning, the tourist tax and any other costs must be paid three months before the arrival date.
• If your reservation is within three months of the arrival date, you must transfer 100% of the invoice amount as well as the deposit, the mandatory costs for final cleaning, the tourist tax and any other costs to us in one go upon receipt of the invoice.
• By making a (partial) payment, you confirm that you have read the rental agreement and the general rental and cancellation conditions and that you agree with them. The rental ends by operation of law after the agreed period has expired.
• In case of late payment you will be in default immediately after the payment term has expired. In that case we reserve the right to cancel your reservation and terminate the agreement.

 

Cancellation or changes

In the event of cancellation or changes to the agreement, the tenant owes cancellation costs, which depend on the time of cancellation.

• In case of cancellation or change up to the 90th day before the arrival day, 30% (deposit) of the full rental costs will be charged.
• In case of cancellation or change from the 90th to the 28th day before the arrival day, 60% of the full rental costs will be charged.
• In case of cancellation or change from the 28th day before the arrival day, 90% of the full rental costs will be charged.
• In case of cancellation or change from the 7th day or later before the arrival day, 100% of the full rental costs will be charged.

 

If you have not arrived within 24 hours after the agreed date without further notice, this will be considered a cancellation and 100% of the rental fee will be due. In the event of cancellation on our part, any monies already paid will be refunded.

 

Article 3. Resolutive conditions

In the event of non-payment of rent and/or other costs (deposit, cleaning costs, tourist tax and any other costs) or in the event of non-compliance with one of the conditions of the contract, the landlord may terminate the rental contract with immediate effect.

 

Article 4. Deposit

A deposit of €150.00 (Le Tournesol, Le Vignoble and La Cave) or €300 (La Grange) will be charged to the tenant, which serves to guarantee damage and/or costs in the broadest sense of the word that we may suffer in the event of non-compliance with the obligations of the tenant as a good tenant and those accompanying the tenant.

 

The deposit must be paid together with the payment of the remaining rental amount.

 

If the deposit is not paid, we are entitled to deny the tenant access to the holiday home. If you fail to pay the deposit, we are also entitled to terminate the agreement with immediate effect.

 

The deposit or any remaining amount thereof will be refunded to an account to be specified by the tenant within 14 days after departure after settlement of any claims (e.g. damage to inventory/holiday home and/or other costs). Any (further) claim for compensation will not be nullified by us through this refund.

 

If, in the event of (any) damage, it appears that the deposit is not sufficient to compensate for the full damage suffered, we reserve the right to hold you liable for the (remaining) damage.

 

Article 5. Changes

If the tenant wishes to make changes to the booking after the booking/agreement has been concluded, we are not obliged to comply. It is at our discretion whether and to what extent the desired changes are accepted. In principle, changes cannot be permitted within 4 weeks before arrival.

 

If the tenant wishes to change the period of stay to another or non-consecutive/adjacent period of stay after the booking/agreement has been concluded, the cancellation provisions as stated in article 2 of these rental conditions apply. In any case, a period of stay that does not fall within the period of stay reserved by the tenant (and confirmed by the landlord) is understood to be another period of stay.

 

Article 6.

Force Majeure Force majeure on our part exists if the execution of the agreement is prevented in whole or in part, temporarily or otherwise, by circumstances beyond our control, including the risk of war, personnel strikes, blockades, fire, floods and other disruptions or events.

 

Article 7. Liability/complaints/damage

The tenant and other users are fully and severally liable for all damage to the house, the inventory and all items belonging to the rented property during the relevant rental period in the holiday home, unless the tenant and other users can demonstrate that the damage cannot be attributed to them. We therefore advise you to thoroughly inspect the inventory for defects and damage upon arrival at the holiday home. If you notice any damage or defects, please report this to us immediately. Complaints submitted more than 24 hours after arrival at the rented property will not be accepted.

 

We are not responsible for accidents, injuries or illnesses that occur during a stay in or around the home. In addition, we are not responsible for the loss of personal belongings or valuables. By accepting this reservation, it has been agreed that all guests or other invitees expressly acknowledge the risk of damage resulting from the use of the home.

 

The tenant shall ensure that no nuisance is caused in the neighbourhood.

 

The tenant declares that he/she is insured against the statutory liability associated with rent (fire and water damage). In the event of non-insurance, the tenant is liable for the costs of the damage and the interest on these costs.

 

The landlord is obliged to insure the rented property and the tenant is obliged to warn the landlord within 24 hours in the event of damage in the holiday home or outbuilding.

 

The tenant may not refuse the landlord access to the rented property if the landlord or his/her representative requests this.

 

We accept no liability for theft, loss or damage of or to property or persons, of any nature whatsoever, during or as a result of the stay in the holiday home.

 

We accept no liability for construction activities on the (main) roads etc. in the vicinity of the holiday home. We accept no liability for the failure or disabling of technical equipment, utilities and the non-functioning or partial non-functioning of the internet.

 

The costs of normal maintenance and repair of defects are for our account. If defects occur, the tenant must inform us of this immediately and follow our instructions as much as possible.

 

Article 8. Stay at Le Petit Domaine de Touffailles

• The rental period runs from Saturday to Saturday. In low season different arrival and departure days are possible.

• The tenant declares that he will personally occupy the rented property, that he will occupy it with due diligence and that he will maintain it properly.
• On the day of arrival you can use the holiday home from 4:00 PM. On the day of departure, you must leave the holiday home no later than 10:00 am.
• Early check-in (from 13:00) and/or late check-out (until 12:00) is only possible after prior written approval. An additional €50 will be charged per gîte and per early or late check-in/out.
• The holiday home is non-smoking and the terrace around the swimming pool is also non-smoking. Smoking is allowed outside on the private terrace.
• Bringing pets is not allowed.
• The rental price does not include mandatory final cleaning. Made beds, a towel set, a beach towel and a kitchen linen package can be optionally rented. This must be indicated when booking.
  • Beds made - per person (optional) €12
  • Towel set - per person (optional) €7,50
  • Beach towel - per person 100 x 180 (optional) €4
  • Kitchen linen package (optional) €12
• Salt and pepper, coffee filters, dishwashing liquid, dishwasher cubes, hand soap, garbage bags, detergent and the first rolls of toilet paper are already available in the holiday homes.
• High chair, cot and bath are available on request, no extra costs will be charged for this.
• The rental price does not include tourist tax of € 1.01 per person per night (from 18 years).
• Barbecuing with the available barbecue is permitted (it must be left clean before leaving the house).
• Although the use of water and electricity is included, we kindly ask you to use this sparingly. If disproportionate water and electricity are used, we reserve the right to charge costs for this.
• The stay of more people in a holiday home than agreed upon (when booking) is expressly not permitted without our permission, unless otherwise agreed in writing.
• There is a washing machine (free) and dryer (for a fee of 5 euros) for general use.
• The pool is fenced. Children without a swimming diploma are not allowed to swim alone. Diving is only allowed in the deep part (2 meters). Use is at your own risk.
• The swimming pool is fenced. Children without a swimming certificate are not allowed to swim alone. Diving is only allowed in the deep end (2 meters). Use of the swimming pool is at your own risk. Outside the high season (July/August) a cloth will be placed on the swimming pool at night so that the water remains at the right temperature and no energy is wasted. You can remove the cloth yourself. If you are the last to leave the swimming pool, we request that you put the cloth back.
• Charging an electric car is strictly prohibited.

 

Departure

After the end of the stay period, the tenant must:

• To leave the house (broom) clean and tidy. If the holiday home is used incorrectly or left behind incorrectly, additional (cleaning) costs may be charged to the tenant;
• Everything has been washed clean, dried and placed back in the cupboard.